Collection of Your Information
In the course of using the Services, we collect both personal and anonymous information. Personal Information in this Privacy Policy refers to information that allows someone to identify or contact you. Examples of Personal Information include your name, address, telephone number, e-mail address, user ID, passwords, billing and transnational information, as well as, any other non-public information about you that is associated with or linked to any of the foregoing information. Information not associated with or inherently linked to Personal Information (the “Anonymous Information”) is information that does not enable identification of, or contact with, individual persons.
If you submit any Personal Information about other people to us or our authorized resellers and service providers, you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Policy.
Providing Personal Information on our Websites
As a visitor to RPI’s Website(s), you are free to explore any authorized Websites without providing any Personal Information about yourself. If you request more information about the Services, request a demonstration of the Software, register as a user on the Websites, or register for a webinar sponsored by RPI, we may request that you provide Personal Information about yourself as outlined within the section below, “Personal Information Collected Directly from You”.
Personal Information Collected Directly from You
RPI may collect, store and process Personal Information directly from you. Certain information that you voluntarily provide to RPI as a course of general business or visitation to the Websites may include Personal Information. Collection of this information will include:
when you contact us (by email, phone, mail or in person);
when you become a designated contact and/or an authorized user on one of our Websites and/or when you express an interest in our products and services;
when you request marketing material, support materials or download our content;
when you subscribe to our newsletter;
when you sign up for a product demo, webinar or an RPI sponsored event;
when you register to obtain access to service offerings, support and training from RPI;
when you participate in a conversation with our Sales, Account Management and/or Customer Service teams;
when you purchase products and/or services directly from RPI, one of its authorized resellers or strategic partners.
Automatic Collection of Information
In addition to the information above, we may use other industry standard technologies like tracking pixels to track your use of our Website pages. Tracking pixels are tiny graphic images placed on certain pages on our Websites, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the tracking pixels generate a non-personally identifiable notice of that action. Tracking pixels allow us to measure and improve our understanding of visitor traffic and behavior on our Websites, as well as give us a way to measure our promotions and performance.
Automatic collection may also include payment information where such information can directly or indirectly identify an individual. Payment information includes information we collect and process for the purposes of payment via third party PCI-compliant service providers, for RPI products, RPI services and/or RPI event attendance.
Collection of Anonymous Information
When you use our Online Services or receive/view email from RPI, we automatically collect anonymous information from your computer and browser sessions as described below.
Anonymous Information Collected by Our Servers
To make our Websites and Services more useful to you, our servers collect information from you including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
We gather certain information automatically and store it in log files within our servers. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the Website, track users’ movements around the Website, gather demographic information about our user base as a whole, and better tailor our Services to our visitors’ needs. For example, some of the information may be collected so that when you visit the Website or the Services again, it will recognize you and the information could then be used to serve information appropriate to your interests. Except as noted in this Privacy Policy, we do not link this automatically-collected data to Personal Information.
Anonymous Information from Cookies
We use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Websites. This type of information is collected to make the Websites more useful to you and to tailor the experience with us to meet your special interests and needs.
We use Google Analytics™ to help analyze how our users use the Websites. Google Analytics™ uses Cookies to collect information such as how often users visit the Websites, what pages they visit, and what other sites they used prior to coming to the Websites. We use the information we get from Google Analytics™ only to improve our Websites and Services. Google Analytics™ collects only the IP address assigned to you on the date you visit the Websites, rather than your name or other Personal Information. We do not combine the information generated through the use of Google Analytics™ with Personal Information. Although Google Analytics™ plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Websites, the Cookie cannot be used by anyone but Google™. Google’s™ ability to use and share information collected by Google Analytics™ about your visits to the Websites is restricted by the Google Analytics™ Terms of Use and the Google™ Privacy Policy.
Combining Anonymous and Personal Information
We may combine any of the foregoing Anonymous Information with Personal Information, in which case we will consider it to be Personal Information under this Privacy Policy.
Retail Collection of Data
As a software developer, RPI provides software applications for retail management use under the control of customer. The Software is provided as an installable desktop application, as well as a downloadable mobile application for use on mobile hardware. The Software does not collect, or record, or transmit Personal Information. Anonymous hardware details, used for the purpose of licensing a system which has the Software installed, will be sent to Retail Pro International, LLC.; however, this information does not contain any Personal Information.
On occasion, RPI may provide customer service to the customer as requested by and consented to by the customer, and there may be instances where backups of the Software data will need to be sent to RPI for the purpose of troubleshooting and performing root-cause analysis of a customer’s issue when using the Software (a “Service Incident”). In this case, the backup data will only be used and maintained for the sole purpose of resolving the Service Incident and will be destroyed after the Service Incident has been addressed to the customer’s satisfaction. We do not link this Service Incident data to Personal Information.
Personal Information Received from Third Parties
From time to time, we may receive Personal Information about you from third party sources including partners with which we offer co-branded services or engage in joint marketing activities, as well as publicly available sources such as social media websites. In these cases, the Personal Information we receive is bound by the terms of this Privacy Policy.